Compliance Page
Combined Insurance is committed to upholding the highest business standards possible. To ensure this, we comply with government policy and actively participate in insurance associations (the names and links of which are noted for your reference).
Customer Satisfaction and Complaint Handling
Customer service and satisfaction are of upmost importance to us. If you are not satisfied with a service or product and would like to file a complaint, please review our Customer Satisfaction and Complaint Handling procedures.
Customer Satisfaction and Complaint Handling
Unclaimed Property
The provinces of British Columbia, Quebec and Alberta have regulations that govern unclaimed property. These regulations require holders of unclaimed property to make reasonable efforts to locate the owners in order to return the property to them.
If you believe that you are the owner of unclaimed property (such as a claim payment or refund of premiums) being held by Combined Insurance and would like to request a search of our database, please submit your request in writing to:
Combined Insurance Company of America
Attention: Chief Compliance Officer
7300 Warden Avenue
Suite 300
Markham, ON L3R 0X3
Canadian Life and Health Insurance Association (CLHIA)
The Canadian Life and Health Insurance Association (CLHIA), established in 1894, is a voluntary trade association that represents the collective interests of its member life and health insurers. The Association's membership accounts for 99 per cent of the life and health insurance in force in Canada and administers about two-thirds of Canada's pension plans.
For more details about this association, please visit their website. http://www.clhia.ca/index_en_red.htm
Canadian Radio-television and Telecommunications Commission (CRTC)
National Do Not Call List
Effective October 31, 2008, The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls.
For more details regarding the DNCL, please visit the CRTC site https://www.lnnte-dncl.gc.ca/index-eng.