Below you will find some of the most Frequently Asked Questions, organized by topic. If you do not find an answer to your question, feel free to contact us.
Contacting Worksite Solutions
Q. How can I contact Worksite Solutions?
A. Below is our address and contact information.
Customer Service for Canada:
Worksite Solutions
7300 Warden Avenue
Suite 300
Markham, Ontario
L3R 0X3
Toll Free: 1-888-815-3688
Fax: 905-305-8600
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General Questions
Q. Can you send me literature about your products?
A. If you are interested in obtaining information about our insurance products, please call 1-888-815-3688. Our representatives can assist with questions regarding our products and how to buy them.
Q. I've lost my policy. How do I get a duplicate?
A. Call our customer service at 1-888-815-3688 and we will take the necessary information in order to get you a duplicate. If in the meantime you have any questions regarding your coverage, just ask.
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Claims Processing
Q. How long from the date of the service do I have to file a claim?
A. Most of our policies provide that the insured must give written notice of a claim within 30 days after a covered loss.
Q.
How do I get a claim form?
A. You can download a claim form and instructions on how to file a claim. Or you can call, write or fax us requesting the appropriate form.
Q.
Where do I send the claim form to be processed?
A. You can mail your claim form to:
Worksite Solutions
7300 Warden Avenue
Suite 300
Markham, Ontario
L3R 0X3
Attn: Worksite Claims Department
Q. Can I fax my claim to you?
A. You can fax your completed claim form to 905-305-8600. However, please note that we will also need the signed original to be mailed to the address above.
Q.
If I have a question about my claim whom do I contact?
A. You can contact our office at 1-888-815-3688 and one of our customer service specialists will assist you.
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Policyholder questions
Q.
How do I change my bank account information if I am paying through pre-authorized chequing?
A. Call our toll-free number for assistance 1-888-815-3688 or download and print the Change your Bank Information form. Complete the form and mail it to:
Worksite Solutions
7300 Warden Avenue
Suite 300
Markham, Ontario
L3R 0X3
Q. What information do I put on the beneficiary change form?
A. Download and print the Change of Beneficiary form. Complete the form by indicating the policy number and who the new beneficiaries should be. Mail the completed form to:
Worksite Solutions
7300 Warden Avenue
Suite 300
Markham, Ontario
L3R 0X3
Q.
How can I change the way I pay my premium?
A. If you are presently paying your premium through payroll deduction and would like to pay through pre-authorized chequing, you can request a change by contacting us at 1-888-815-3688 or download and print the Change Your Bank Information form. Complete the form and mail it to:
Worksite Solutions
7300 Warden Avenue
Suite 300
Markham, Ontario
L3R 0X3
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Privacy questions
Q. Why do I get privacy notices?
A. It addresses our company policies regarding privacy and how we utilize the information we maintain on our customers as required by law.
Q. What does the company do about privacy and security?
A. View our Privacy Pledge.
Q. How do I obtain a Privacy brochure?
A. You can request this information by writing, calling, faxing or e-mailing our office, or you can access our Privacy Pledge online.
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Technical Questions
Q. Why can’t I view forms on this site?
A. To view forms on this web site requires that you have Adobe Acrobat Reader installed on your computer.
Adobe Acrobat Reader is a free plug-in for your browser that allows you to open and read certain document file types known as PDF (portable document format).
You can download Adobe Acrobat Reader for free from Adobe’s website.
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