Change Customer Information

We strive to provide you with the best customer service we can. To do that, we need your help. If you've recently experienced a life change – marriage, divorce, new baby, moved to a new home – please let us know.

Underwritten by Combined Insurance

It's easy. Choose the information you'd like to change from the links below. Download and print it to complete:

Underwritten by Chubb Life

For your Platinum Term Life policy, which is underwritten by Chubb Life Insurance Company of Canada ("Chubb Life"), choose the information you'd like to change from the links below. Download and print it to complete:

All Policies

For all of your policies, any changes to your bank information can be made by selecting the link below. Download and print it to complete:

Mail the completed form(s) to:

Combined Insurance
P.O. Box 3720 MIP
Markham, Ontario L3R 0X5

If you have questions or would like assistance completing these forms, our customer service representatives are available weekdays, 8:00 a.m. - 7:00 p.m. EST. We're happy to assist you.

Toll-free: 1 888 234-4466
Fax: 1 905 305-8600


*For policies issued in Quebec, if you have named your spouse (married or civil union) as a beneficiary, the designation is Irrevocable unless you selected Revocable. For policies issued in all provinces except Quebec, all beneficiary designations are Revocable unless you selected Irrevocable.A revocable beneficiary is one that may be changed at any time by the policyholder without the knowledge or consent of the present beneficiary.An irrevocable beneficiary designation means that the policyholder cannot change any aspect of the insurance policy without the written consent of the present beneficiary.

My Self Service Account

The Self Service Portal provides customers instant access to view policies, payment history, and claim information. Click on the link below to manage your account online.

Send To

We use this address only to tell the recipient who sent the message. We do not save or re-use it in any way.